FREQUENTLY ASKED QUESTIONS



GENERAL


1. What is peer-to-peer (P2P) lending?

Peer-to-peer (P2P) lending is one of financial technology’s most innovative creations, which serves as a marketplace to connect micro-entrepreneurs and SMEs in need of financing with investors willing to fund their efforts based on credit risk and expected return.

Amartha operates a P2P platform by leveraging technology to lower operating costs and create a much more efficient business model. We ensure our borrowers enjoy better financing rates and investors gain more favorable returns than conventional savings deposits.

2. What is Group Lending?

Group Lending is a financing model created by the founder of the Grameen Bank in Bangladesh and 2006 nobel-peace prize winner, Professor Muhammad Yunus. In the group lending process, prospective individual borrowers are required to form a small group of five members and join 2-3 larger groups to form a total of 15-20 people. Through this model, members share the risk and are responsible for each other’s timely payment because if one individual defaults on her loan, the others will be required to assume the repayment. The goal is to encourage members to select high-quality, creditworthy partners to minimize risk.

3. What makes Amartha unique?

Most of our investors, whether individual or institutional (companies), are impact investors who believe in creating a positive social change in society. Our mission is dedicated to providing disadvantaged families with access to working capital so they can build their micro-businesses and SMEs and compete in the formal economy.Investors select their own portfolios based on results from our robust credit scoring platform and comprehensive risk assessments; these additional tools help Amartha guarantee our borrowers are creditworthy and help us maintain a NPL default rate of 0%.Investing in Amartha is very affordable, with our loan sizes starting at Rp. 1.5M. Our investors really appreciate being able to invest in an easy, practical and safe platform that is certified by the SSL network security and payments systems in cooperation with Veritrans.

4. How does Amartha select prospective borrowers?

To ensure the quality and risk level of our prospective borrowers, we perform the following selection steps:

  1. Territory and Demographic Survey

    Prior to opening a new branch in a different geography, Amartha conducts an extensive survey of the new territory and works with local leaders to get a comprehensive understanding of the risks and potential opportunity of the area.

  2. Individual Credit Scoring and Feasibility Analysis

    The next step is to conduct due diligence by collecting data on the borrower’s profile and business plan. We also request our borrowers complete a psychological questionnaire (psychometric) and perception analysis that will be used to generate thorough and accurate credit scores.

5. How do we determine our borrowers’ credit scores?

Our credit score simulation technology is one of the most important tools Amartha utilizes to assess an individual’s borrowing ability. We rank borrowers from using a score depending on the following criteria: borrower repayment history (as available), attendance during group meetings, timely installments and psychometric analysis. Amartha follows a strict policy when selecting its prospective borrowers. This

To qualitatively understand a borrower’s ability to pay, Amartha administers a psychometric survey when screening borrowers. Amartha then leverages machine learning to detect any variations in the borrower’s responses and automatically reflect these changes in the credit score. This way, we can ensure credit scores are always accurate and up to date.

6. How does Amartha manage risk?

Group Lending Model : Prospective individual borrowers are required to form a small group of five members and join 2-3 larger groups to form a total of 15-20 people. Through this model, members share the risk and are responsible for each other’s timely payment because if one individual defaults on her loan, the others will be required to assume the repayment. The goal is to encourage members to select high-quality, creditworthy partners to minimize risk.After the borrower’s application has been approved, she must attend a training conducted by Amartha’s field staff during which she’ll gain important knowledge on financial management and business discipline. Only after the training will the borrower’s loan cycle commence.

Supervision and Mentoring : We have a dedicated team of field officers (FOs) who provide consistent guidance and supervision for our borrowers. FOs meet borrowers on a weekly basis to disburse/collect payments, ensure loans are being utilized in accordance to Amartha’s core philosophy , and oversee the development of the borrowers’ businesses. FOs also advise borrowers on how to improve health and financial conditions of their families.

Credit Score Simulator : All borrowers undergo a robust psychometric study that qualitatively analyses their ability to pay. Additionally, further due diligence in the form of data pertaining to a borrower’s personal profile and business plan is collected. This internal review system ensure credit scores both thoroughly and accurately depict a borrower’s ability to pay.

Financial Management Training : After borrower applications have been approved, FOs will host a three-day intensive training course with structured modules and content focusing on financial management and business discipline. Our goal is to equip all prospective borrowers with the right knowledge to effectively manage their finances.

Portfolio Management : Our portfolio of borrowers is diversified into various industries and sectors, categorized by loan objectives, business margins and the financing period. Since inception, all installments have been made on time with a repayment rate of 99.9%.

7. How does Amartha’s conversion from Koperasi Amartha to PT Amartha Mikro Fintek (AMF) impact borrowers and lenders?

Koperasi Amartha is a microfinance institution that has been operating since 2010 with a current borrowing base of 20,000+ all-women members and over USD $4.5M in loans disbursed. Korperasi Amartha’s business model is similar to that of Grameen Bank’s group lending model where emphasis is placed on joint responsibility shared by our borrowers. With this business model, we can effectively maintain our 6-year long default (NPL) rate of 0%.

With advancements in technology and innovation in the field of finance, we’ve built a peer-to-peer (P2P) lending platform operating as PT Amartha Micro Fintek (AMF). Amartha Mikro Fintek’s mission is to facilitate financial transactions between investors and group-lending borrowers or entrepreneurs of thousands of micro, small & medium sized enterprises (SMEs) through an online platform. Connecting these groups virtually makes the financing far more accessible and affordable to women operating SMEs in rural areas, and further bridges the welfare gap in Indonesia.

8. Can I have multiple accounts with Amartha?

No, you can manage all your portfolios from one single account.

9. Is P2P lending regulated and supervised by the Government (OJK)?

Financial technology industry is managed and regulated by OJK. The regulation is written in POJK Nomor 75/POJK.03/2016 regarding Standards for Information Technology Implementation for Rural Banks and Rural Syariah Financing Institution.

10. What is the difference between an institutional investor and an individual investor?

Individual investors come from the general public and register as an Amartha investor under his or her name. As an individual investor, you need to create an account at amartha.com and fill out all mandatory fields required before investing. Anyone can register as an individual investor as long as he or she has an account with the bank. Minimum initial investment for an individual investor is IDR 3 million.

Institutional investors are those registering themselves under a legal entity name, such as PT or CV with various business lines, ranging from corporations, mutual funds, multi-finance etc. Institutional investors will be assigned a relationship manager to help with the process of registering and investing.

INVESTOR


1. How can I become a lender?

  • Anyone with a bank account can join Amartha as an investor!

  • Follow step-by-step instructions to register yourself as an investor here

2. What are the fees associated with lending?

We aim to minimize additional and unnecessary service charges, so investors will only be charged a 1% fee on earnings.

3. What are the minimum and maximum loan amounts I can lend?

The first-time deposit must be at least IDR 3 million. The smallest loan you can invest could be as low as IDR 1,5 million and there is no maximum limit.

4. What happens if the borrower defaults on a loan repayment or is unable to repay the loan (i.e. in the event of a death, bankruptcy, etc.)?

Amartha performs rigorous due diligence for every potential borrower to minimize the risk of default. If one borrower fails to repay on-time, other members within the group will collectively repay the loan to Amartha. In case one borrower passes away, the outstanding principles will be paid full to investor by our insurance partner. We also have a loan insurance plan to help investor protect their principal investment from the risk of default.

5. Can I choose the borrower I want to invest in?

Yes, our marketplace offers various types of borrowers you can choose from. You can select the borrowers to invest in by the size of the loan, credit score, purpose of loan as well as the expected return.

6. I’m risk averse, how can I decrease the risk of my investment?

It’s important to carefully study the general risk associated with fintech and P2P lending businesses before investing, however we suggest investors consider diversifying their portfolios across various sectors (Agriculture, Trade, Household, etc.) and geographies to minimize concentration risk. Also, our robust credit scoring system will help lenders understand and decide which portfolio they may want to invest in based on their personal risk appetite. Further, our group lending business model significantly reduces the risk related to late payments and default since the responsibility falls directly on the other borrowers in the group.

7. Is my investment secure?

We advise potential investors to learn and understand the risks associated with investing in P2P characteristics, so they can exercise discretion and make the right decision. As a provider of P2P, PT Amartha Micro Fintek can not bear the responsibility for the reimbursement of any investment in an Amartha borrower's portfolio.

However, we have a rigorous credit scoring selection process that provides a comprehensive risk assessment that confirms the credit-worthiness of our individual and SME borrowers. Amartha has over 5 years of experience in loan management and mentorship to borrowers and currently has a 0% default rate in NPLs.

8. How will early repayment of my loan affect me?

If the borrower decides to make an early repayment, all the outstanding principles of the loan will be transferred back to your account at Amartha. Lenders will receive the full principal amount of the loan and any interest earned up to that point.

9. What are the tax implications of an Amartha investment?

Amartha does not withhold any tax from the profit investors earn on their loans. Investors will need to calculate and file their own income tax by declaring any profits from Amartha as additional income. We suggest you consult your tax advisor for further advice.

10. How can I access real-time information of my investment?

You can always login to your investor’s account and check the status of the loan you are investing in.

11. I live outside of Indonesia, can I still invest?

Yes, please contact our staff for further details about setting up your account.

12. Can I cancel my investment once it has already been made?

Currently the contract between you as a lender and the borrower are for the full period of the loan cycle. Therefore, it cannot be terminated until the loan cycle has finished.

Will the investor and borrower share a legally binding agreement?

Yes. The loan agreement will serve as a legally binding contract executed electronically by both the borrower and the investor.

When can I expect to receive my first repayment?

Lenders will receive their first repayment one week after disbursement, and repayments will continue each week thereafter until the end of the loan cycle.

15. How do I access my funds?

Investors can easily withdraw funds from their e-Wallet; information regarding the balance and instructions on how to withdraw will be made available directly on the e-wallet dashboard of each profile. Withdrawal requests will be processed within three (3) business days. For amounts below Rp. 500 thousand, there will be a Rp. 100 thousand fee. For any amount above Rp. 500 thousand, the fee will be subject to the interbank clearing.

16. What are the minimum balance and withdrawal limits for Amartha’s e-wallet?

There is no minimum balance and withdrawal limits.

17. Can I access my funds at any time, or do I have to wait until the loan’s maturity date?

You can cash out any available funds on your e-wallet from the proceeds of weekly installments and the earned interest. However, you cannot break the contract before the loan is mature.

18. How will my investment be channeled to the appropriate borrower?

Consistent with our social mission to achieve financial inclusion for Indonesia’s most vulnerable populations, most of the borrowers in our portfolios are women who live in remote villages that lack access to conventional financial services. They are separated into groups of 10-25 people and every individual is responsible for each other’s ability to pay; if one member defaults on the repayment, then the other members will have to jointly share the additional cost. This group-lending technique emphasizes the importance of making timely payments and has helped Amartha maintain our 0% default rate of NPLs.

In addition to individual borrowers who borrow small amounts of venture capital (under Rp. 20 million) for home-based needs, we also have a portfolio of borrowers categorized as micro, small and medium-sized enterprises (MSMEs) and borrow anywhere between Rp. 20 million to Rp. 200 million.

BORROWER


1. Why choose Amartha?

Easy : Unsecured loans are administered through a quick process and funded by investors ready to support Amartha’s entrepreneurs.

Competitive Results : We provide a detailed plan that yields fixed results on a weekly basis and charge no administration fee.

Zero penalty fee : Borrowers who repay their loans early aren’t subject to any early repayment fees.

Flexibility : We can afford our borrowers time-flexible products of 3-24 months for loans that range between Rp 1,500,000 - Rp 20 million.

Transparency : We track and report repayment and disbursement transactions for each of our borrowers to help them build a strong credit history and improve their ability to borrow in the future.

2. What is required to join Amartha? What is the eligibility criteria for new borrowers?

Prospective Lending Groups : Women, especially those who live in areas with limited access to financial institutions, must form groups of 15 to 20 members, follow a mandatory training session, and attend weekly group meetings.

Prospective Individual SMEs: Our SME loans are currently only offered to individual borrowers operating small and medium-sized businesses that have either 1) undergone at least one cycle of the Group Lending program or 2) are members of another financially-affiliated organization of Amartha. We will continue to update our website with new products as and when they become available.

3. How do I apply for a loan through Amartha?

If you are a woman and reside in one of the areas Amartha covers, please contact our representative closest to you. If you are not located in our service area, please reach out to our call center via phone or whatsapp at +62 822 1010 2525.

4. What are the current products Amartha offers its borrowers?

We provide micro loans for group lenders with 3, 6 and 12-month tenures. Ticket sizes starts from IDR 3 million.

5. Who should I contact if my friend or neighbors want to join Amartha as borrower?

Call center via phone or whatsapp at +62 822 1010 2525.

6. Where is your coverage area?

In 2016, we serve Kabupaten Bogor, Bandung and Subang. We aim to expand our services across the entire Java island in 2017.

VIRTUAL ACCOUNT


1. Mengapa harus memakai Virtual Account (VA)?

Virtual Account dikelola oleh custodian bank yang ditunjuk oleh Amartha. Dengan demikian kami memastikan bahwa dana Anda akan diterima oleh institusi keuangan yang kredibel, diawasi dan terdaftar di Otoritas Jasa Keuangan (OJK) untuk kemudian disalurkan kepada borrowers mitra Amartha. Penggunaan VA juga direkomendasikan oleh OJK untuk transaksi dengan perusahaan fintech, termasuk Amartha.

2. Mengapa ada dua nomor VA untuk saya?

Saat ini sistem pembayaran di Indonesia belum terintegrasi antara BCA dengan bank-bank lain diluar BCA. Demi kenyamanan Anda, kami telah siapkan dua nomor VA sehingga apapun bank yang Anda gunakan, Anda tetap dapat menggunakan Virtual Account tersebut.

3. Apakah nomor VA akan berubah setiap kali bertransaksi?

Tidak. Nomor VA Anda akan tetap sama untuk setiap transaksi selanjutnya.

4. Siapakah custodian bank yang mengelola VA ini?

Custodian bank yang mengelola VA Anda adalah BCA dan Bank BRI.

5. Bagaimana jika saya menutup rekening di Amartha dan membuka kembali rekening baru di kemudian hari?

Demi keamanan Anda, maka rekening VA Anda juga akan ditutup saat Anda menutup rekening investasi di Amartha. Jika di kemudian hari Anda membuka rekening baru di Amartha, maka VA yang baru akan dibukakan untuk Anda.

6. Apakah VA saya langsung aktif pada saat saya mendaftar sebagai investor di amartha.com?

Tidak. Diperlukan waktu setidaknya 1X24 jam untuk mengaktifkan VA Anda di bank custodian kami. Email pemberitahuan bahwa rekening Anda sudah aktif akan dikirimkan segera setelah VA Anda siap, setelahnya Anda langsung bisa berinvestasi atau melakukan top up saldo.

7. Apakah pada saat cashout dana saya ditransfer ke rekening VA ini?

Tidak. Dana cashout Anda akan dikirimkan ke nomor rekening pada bank yang Anda daftarkan di database kami sebagai rekening tujuan cashout.